Complaints

Claims

We at Scandifynd always strive to ensure our products maintain high quality. If, despite our careful inspection, you should receive an item that is broken, defective, or otherwise differs from the description, you have the right to file a claim (reklamation) in accordance with the Consumer Sales Act (konsumentköplagen).

How to proceed with a claim:

• Contact us: Send an email to scandifynd@gmail.com as soon as the defect is discovered.

• Describe the defect: Provide your order number and attach photos or a short video that clearly shows the fault/defect.

• Assessment: We will review your case promptly. If the claim is approved, we will primarily offer a replacement item. If this is not possible, or if we cannot remedy the defect, you are entitled to a refund.

• Return: In the event of an approved claim, we cover the return shipping costs.

Our ambition is to resolve your case as smoothly as possible. We follow the guidelines of the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN) in the event of any disputes.